FREQUENTLY ASKED QUESTIONS

DOES LANIERE XO SHIP WORLDWIDE?

For now, we only ship to Australia and New Zealand.

WHO DO I CONTACT FOR ASSISTANCE WITH MY ORDER?

Please email hello@lanierexo.com or private message us on Facebook if you require any assistance.


WHAT ARE THE PAYMENT OPTIONS?

We accept

Visa, 
MasterCard

Paypal

Afterpay

Bank Transfer or deposit is only available for NEW ZEALAND customers.

We do not accept personal cheques & money orders.

HOW DO I CONTACT CUSTOMER CARE?

You can email hello@lanierexo.com, message us on Facebook or fill in the Contact Form.

IS IT SAFE TO PAY WITH MY CREDIT CARD ON LANIERE XO?

At LANIERE XO, we use the most secure payment gateways. If you are having difficulty checking out, please email our Customer Care team at hello@lanierexo.com for further assistance and we will gladly assist you further.


WHAT CURRENCY DO YOU USE ON YOUR WEBSITE?

The currency displayed on www.lanierexo.com is in New Zealand dollars (NZD).


CAN I CHANGE/CANCEL MY ONLINE ORDER AFTER I HAVE PLACED IT?

Unfortunately, once you've placed your order, it is not possible to cancel or amend any details, as our warehouse team will have already started processing your order!


I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately, we cannot add items to an existing order. Kindly place a new order for the item and contact us by emailing hello@lanierexo.com

WILL I RECEIVE A CONFIRMATION EMAIL AFTER I PLACE AN ORDER?

Yes. Upon placing your order, you will receive an email confirmation. If for some reason, you did not receive an email, please check your spam/junk folder first before emailing hello@lanierexo.com

WHAT IS A PRE-ORDER?

A pre-order is when an item is out of stock - But due to popularity we have more that are being manufactured and we are expecting them to come back in stock within a certain timeframe. It is a great opportunity for our customers to secure their size in the popular styles even when out of stock. All Pre-orders are paid for in full at the time of purchase.


WHAT IS THE EXPECTED ETA AND DELIVERY TIMEFRAME FOR A PREORDER?

The date of delivery is specified under the description of each product. Expected delivery times on Pre-orders are accurate to the best of our knowledge. LANIERE XO is not held responsible in the unlikely event that the pre-order items are delayed. 

CAN I PLACE ONE ORDER FOR AN IN STOCK ITEM AND A PREORDER ITEM?

Only New Zealand customers can place an order for both In-stock and Preorder items together. All other countries need to place separate orders as shipping charges apply.

**Please note - no changes can be made to PREORDERS and PREORDERS cannot be cancelled.

HOW DO I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Please email hello@lanierexo.com immediately and we are only able to change the shipping address if the order has not been shipped already.

DO YOU SEND TO PO BOXES?

Yes, we are able to ship to PO Boxes within NZ. However, we are only able to deliver to physical addresses internationally, which can be home or work as we are unable to deliver to PO BOXES outside of NZ.

WHEN WILL MY ORDER BE SHIPPED?

Most orders get shipping within 24 hours of payment, except for orders paying with bank deposit and pre-orders. Bank deposits may take 2-3 business days to clear. Orders are not shipped on the weekends or holidays.

**Please also note that business days do not include weekends or national public holidays.

HOW DO I TRACK MY ORDER?

You will receive an email with a tracking number. If you are still unable to locate this anywhere you are welcome to contact us by emailing hello@lanierexo.com to receive your tracking number.

To track your order, NZ customers please go to www.courierpost.co.nz 

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?

Once your parcels have left our warehouse they are then property of COURIERPOST/DHL. LANIERE XO is legally not responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at customercare@lanierexo.com

LANIERE XO is not liable to file claims for delivered packages, however we will do the needful for packages that are not delivered.

Please keep in mind that there can be unforeseen delays by the courier companies which are out of our hands. LANIERE XO is not liable for any delays.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

All sale items are final sales and cannot be returned or exchanged.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Returns are usually processed within 7 working days of receiving your return.

DO YOU HAVE ANY STORE LOCATIONS?

No, we are online only.